At Upper West Exteriors, we believe in transparency, education, and service. Below, we’ve compiled a comprehensive list of frequently asked questions to help you understand our services, processes, and commitment to excellence.
Q: Where do you provide services?
A: We serve the Pacific Northwest, including Federal Way, West Seattle, Kent, and surrounding areas.
Q: What exterior services do you offer?
A: We specialize in roof repair, roof replacement, roof inspections, gutter installation and repair, siding replacement, and deck building.
Q: What makes Upper West Exteriors different from other contractors?
A: We follow our PEAKS Core Values—Professionalism, Ethics, Accountability, Kindness, and Service—to ensure every project is handled with integrity, quality, and care.
Q: Do you provide free estimates?
A: Yes, we offer free consultations to evaluate your project and provide an upfront, detailed estimate.
Q: Are you licensed and insured?
A: Absolutely! We are fully licensed, bonded, and insured to provide peace of mind and protection for your project.
Q: How do I know if my roof needs to be repaired or replaced?
A: Common signs include missing or damaged shingles, leaks, sagging, and moss growth. Our team can provide a thorough inspection to help you decide.
Q: How long does a roof replacement take?
A: Most roof replacements are completed within 1-3 days, depending on the size and complexity of the project.
Q: What roofing materials do you use?
A: We use high-quality materials like Owens Corning shingles, designed to withstand the Pacific Northwest’s wet and windy climate.
Q: Do you offer roof inspections for home purchases?
A: Yes, we provide detailed roof inspections to help buyers or sellers understand the condition of the roof before a sale.
Q: What happens if it rains during my roof replacement?
A: We plan carefully and monitor the weather. If unexpected rain occurs, we use protective coverings to keep your home safe and dry.
Q: How often should gutters be replaced?
A: Gutters typically last 20-30 years with proper maintenance. Signs of replacement include cracks, rust, leaks, and sagging.
Q: Do you offer gutter cleaning services?
A: While we don’t specialize in cleaning, we can advise on maintenance and install systems like gutter guards to reduce clogs.
Q: Can you repair sections of gutters, or do I need a full replacement?
A: We can assess the damage and repair sections when possible, but full replacement may be recommended for severe issues or aging systems.
Q: What siding materials do you install?
A: We install durable materials like fiber cement (Hardie Board), vinyl, and engineered wood siding, tailored to your home’s style and budget.
Q: How long does siding installation take?
A: Siding projects usually take 1-2 weeks, depending on the size and scope of the job.
Q: What are the benefits of replacing my siding?
A: New siding improves curb appeal, energy efficiency, and protection against the elements while increasing your home’s value.
Q: What materials do you use for decks?
A: We build decks using pressure-treated wood, cedar, and composite materials like Trex, depending on your needs and budget.
Q: Can you replace an old deck, or do I need a new one?
A: We can inspect your existing deck and recommend repairs or a full replacement based on its condition.
Q: How long will my new deck last?
A: With proper maintenance, wood decks last 10-15 years, while composite decks can last 25 years or more.
Q: What is your process for starting a project?
A: It begins with a free consultation, followed by a detailed estimate. Once approved, we schedule the project and keep you updated throughout.
Q: Do you require a deposit?
A: Yes, we typically require a deposit to secure materials and schedule the project. Details are outlined in our contracts.
Q: What payment methods do you accept?
A: We accept cash, checks, and most major credit cards. Payment schedules are clearly outlined in our contracts.
Q: Do you offer financing options?
A: Yes, we partner with financing providers to offer flexible payment plans. Contact us for more details.
Q: Do you offer warranties on your work?
A: Yes, we provide workmanship warranties on all services, and many of the materials we use come with manufacturer warranties.
Q: How can I maintain my roof or deck after installation?
A: Regular inspections, cleaning, and prompt repairs are key. We’ll provide maintenance tips to help extend the life of your investment.
Q: Can I contact you for maintenance or follow-up questions?
A: Of course! We’re always here to answer your questions or assist with future needs.
If you have additional questions, don’t hesitate to reach out!
Let Upper West Exteriors provide the solutions you need with the care and quality you deserve.
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